FAQ

We specialize in premium holiday decorations including:

• Artisan Candles made from natural soy wax
• Collectible Figurines and Keepsake Ornaments
• Seasonal Decor for various holidays
• Gift Bag Sets and Wrapping Paper Sets
• Greeting Cards for special occasions

Our products are designed to help you create lasting family traditions and magical holiday moments.

Absolutely! Many of our customers purchase our items as special gifts. Our Gift Bag Sets, Keepsake Ornaments, and Figurines make particularly memorable presents. Each item is carefully crafted with premium materials and packaged with the same care we’d use for our own family traditions.

Our ceramic figurines and glass ornaments should be handled with care and displayed away from direct sunlight or extreme temperatures. For our natural soy wax candles, we recommend trimming wicks to 1/4 inch before lighting and keeping the wax pool free of debris. Specific care instructions are included with each product.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secure and encrypted for your protection.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future purchases.

Orders are processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

We proudly serve customers across the globe! However, we are unable to ship to select remote areas in Asia and other regions. During checkout, our system will automatically verify if we can deliver to your location.

We offer two shipping options:

• Standard Shipping – $12.95 via DHL or FedEx
  Delivery within 10-15 days after dispatch with real-time tracking
• Free Shipping – For orders over $50 via EMS
  Delivery within 15-25 days after dispatch

Please note that all orders are processed within 1-2 business days from our Louisville headquarters before shipping.

Your delicate Keepsake Ornaments, Artisan Candles, and other fragile treasures are packaged with extra care using premium protective materials. We treat each shipment with the same meticulous attention we’d give to our own family heirlooms to ensure they arrive in perfect condition.

Yes! For Standard Shipping orders, real-time tracking is available. You’ll receive tracking information via email once your order ships. For Free Shipping orders via EMS, tracking may be available depending on your location.

We offer a straightforward 15-day return policy from the date you receive your items. If any product doesn’t meet your expectations, please contact us to initiate a return. Your satisfaction in creating magical holiday moments is our ultimate priority.

To return an item:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Include your order number and reason for return
3. We’ll provide you with return instructions
4. Once we receive the returned item in its original condition, we’ll process your refund

We’re committed to excellence in both our products and packaging. However, if your item arrives damaged, please contact us immediately with photos of the damaged product and packaging. We’ll gladly replace the item or provide a full refund.